This Thursday, Oct 10th, 2024, I presented a talk at a conference organized by Estonian Entrepreneurship University of Applied Sciences. The conference was titled – SMART MACHINES AND SYSTEMS AT THE SERVICE OF MANKIND.
My talk was presented a framework for companies – how do you determine if a business process is a good candidate for LLM automation. The study proposed a scoring system to evaluate the suitability of business processes for LLM-based automation. I introduced a simple, structured approach to assess this. This method helps you analyze processes based on several key factors and decide whether integrating LLMs can optimize operations.
Type of Process
Business processes can be categorized based on their nature. This factor helps determine whether the process in question is operational or organizational. Operational processes are integral to the day-to-day functioning of the business, like customer service or supply chain management, score higher. Organizational processes include managerial and oversight processes, often more strategic in nature.
Degree of Automation
How much automation does the process already have? This helps gauge whether there’s room for LLM intervention. Fully Automated Processes that are already running on automation score highest. Partially Automated processes that rely on a combination of human input and automation are somewhat less subject to automation.
Degree of Repetition
Repetitive tasks are prime candidates for automation, especially for tasks that occur frequently. Processes with high repeatability happen frequently and involve repeated actions. Rare or one-off tasks that may not benefit from automation are of Low Repeatability.
Degree of Structuring
This refers to how well-defined and structured the process is. Fully Structured Processes follow strict guidelines or patterns. Not Structured processes are with a high degree of variability, making them more challenging to automate.
LLMs are particularly adept at handling structured tasks that require interpreting and generating text-based content. They can assist in various ways, from customer inquiries to internal documentation and data processing.
The conference was well organized and chaired and followed through by topical discussions.
References:
https://conference.euas.eu/2024/